Frequently Asked Questions

Quick answers before you order.

How do I choose the right product?

Browse by collection, read the product details, and check the size, material, and use notes on each listing. If you are still unsure, use the Contact page and we will point you in the right direction.

How are orders delivered?

Available delivery options and charges are shown at checkout based on your address and the products in your cart.

Can I change my order?

Contact us as soon as possible with your order number. We will check whether the order can still be changed before dispatch.

What if my item arrives damaged?

Send us your order number and clear photos within 48 hours of delivery so we can review the issue and help with the next step.

How can I reach Drop Shop?

Use our Contact page and include your order number when your question is about an existing purchase.